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    dibadastjerdi
    Asked on July 09, 2021 at 01:45 PM

    We have a Silver acct. with auto renewal but its seems like is not working, wondering if credit card info is not valid?

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    Basil_A
    Answered on July 09, 2021 at 02:49 PM

    Hi,

    From what I am seeing, the subscription was cancelled an hour after the subscription was made on the 17th of June, as far as I know, that was done from the account itself.

    That is why your subscription was not renewed.

    You will need to upgrade your account from the upgrade page.

    Please let us know if you require any further assistance.