What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to go into my account setting page. Sign in window pops up again and does not allow re-sign in.

    Asked by Breathe1 on January 22, 2014 at 02:17 AM

    When I am already logged in I want to go into my account and change a couple of things and add my new website info and it will not allow me to re-sign in on the account page....HELP

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    JotForm Support

    Answered by ashwin_d on January 22, 2014 at 03:47 AM

    Hello Breathe1,

    I am not sure if I have understood your question correctly. Do you mean to say that when you click on "Account" it is asking you to sign in again but does not accept your credentials?

    Upon checking your account, I was able to replicate the problem you are having. I am creating a ticket and forwarding it to our back end team. We will get back to you as soon as this is fixed.

    I'm sorry for the trouble caused to you.

    Thank you!

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    JotForm Support

    Answered by steve on September 24, 2014 at 04:53 PM


    This was a bug some time ago. My understanding is it has long since been resolved. Please let us know if you still experience an issue.