What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I'm not getting confirmation e-mail: HELP ME!!!!!!!!!!

    Asked by spoorlijn on June 30, 2011 at 05:36 AM

    I'm sitting here with a problem.
    If someone fills out my form, I get no confirmation.
    What should I do?
    Sorry for my bad english, I live in the Netherlands.
    Please, help me!

    www.treinen-cool.nl <<Also to translate into English!

    Page URL:
    http://www.jotform.com/form/11795306388

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    Answered by spoorlijn on June 30, 2011 at 10:46 AM

    I'm looking for an anser, but i don't get it :(

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    JotForm Support

    Answered by mliz on July 01, 2011 at 04:19 AM

    Hi there,

    Have you checked the spam or bulk folders in your email? There are instances
    that the emails coming from Jotfom may have been caught by your email's
    spam filter. It would help if you add JotForm to your email's whitelist.

    I tested the notification email on your form and then checked the mail logs. The
    result indicated that the email was sent without any errors:

    Jul 1 04:14:40
    monk sm-mta[24634]: p618EYtG024632: to=, delay=00:00:06, xdelay=00:00:06, mailer=esmtp, pri=123110, relay=mail.webklik.nl. [188.122.86.62], dsn=2.0.0, stat=Sent (OK id=1QcYs2-0001uT-Jf)

    Hope this helps.

    Regards,
    Mliz

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    Answered by spoorlijn on July 01, 2011 at 04:54 AM

    Hello,

    I wanted to see whether there is anything in the spam in my mail box was, but there was nothing.
    And exactly what do I do with that error message??
    Thank very much!

     

    Treinen-cool.nl 

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    Answered by spoorlijn on July 01, 2011 at 11:28 AM

    Wat i need to do now?

     

    Treinen-cool.nl

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    Answered by allanftd on July 02, 2011 at 05:28 AM

    Hi spoorlijn,

    Thank you for bringing this to our attention. I have tested your notification using a Yahoo Mail account and I wasn't able to replicate the issue you reported.

    Could you please try a different email address as the destination email of your notifications? Perhaps a Gmail, Hotmail, or Yahoo Mail account. If it works using this email, the issue is most likely with your email service provider. You must contact your ISP or system administrator (person or group administering your email system) regarding this issue so that they can investige on their end. They may need to add jotform.com domain to their white list.

    You may also find this link helpful:

    http://www.jotform.com/faq/#7
    http://www.jotform.com/answers/14075-I-can-t-send-notifications-to-my-email-enquiries-agneselle-com 

    If the issue still persists, please let us know so that we can investigate further. We apologize for any inconvenience. Thank you for using JotForm!

    JOTFORM SUPPORT

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    Answered by spoorlijn on July 02, 2011 at 07:05 AM

    But the mail does not come into the spam folder and I have the email address no-reply @ JotForm been added to the safe senders.
    What should I do?

     

    Treinen-cool.nl

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    Answered by allanftd on July 02, 2011 at 09:38 AM

    Hi spoorlijn,

    May we ask which email program are you using to receive emails? Is it MS Outlook, Mozilla Thunderbird, etc? Do you use an antivirus software that also checks incoming emails? Kindly check its settings and make sure all IPs and domains associated with JotForm are allowed.

    Also, kindly check the second link I provided to you in my previous post (http://www.jotform.com/answers/14075-I-can-t-send-notifications-to-my-email-enquiries-agneselle-com ). Most of the time, it is not enough to whitelist no-reply@jotform.com since we use multiple servers. The link that I gave you includes all IP addresses and domains associated with JotForm. Kindly ask your email administrator to allow all of these in your email server. 

    As mentioned by my colleague Mliz, our server was able to dispatch the email and send it successfully to your end. Please update us once your IT guy made adjustments in your end and you still encounter issues so that we can further assist you.

    Thank  you for using JotForm!

    JOTFORM SUPPORT

     

     

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    Answered by spoorlijn on July 02, 2011 at 12:22 PM

    Hello,

    I use a mail in Roundcube www.webklik.nl is that a problem?

     

    Treinen-cool.nl


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    Answered by allanftd on July 02, 2011 at 11:53 PM

    I see, thanks spoorlijn. You may need to contact Roundcube regarding this problem. Ask their customer Support Team why you are unable to receive emails from @jotform.com domain. To help them investigate, you may need to provide the email logs given by Mliz previously, as well as the list of domains and IPs that JotForm use.

    Thank you and hope you're having a cool weekend!

    Cheers,

    JOTFORM SUPPORT

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    Answered by spoorlijn on July 03, 2011 at 05:52 AM

    Hello,

    I have roundcube / webklik just contacted and I am now waiting for an answer.Hopefully he comes soon.

    Thanks a lot so far!

    I will keep you informed,

    regards,

    Treinen-cool.nl

     

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    Answered by allanftd on July 03, 2011 at 06:02 AM

    You're welcome spoorlijn. We'll wait for your update.

    Thank you for using JotForm!

    JOTFORM SUPPORT

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    Answered by spoorlijn on July 03, 2011 at 10:13 AM

    Thnx!

     

    Treinen-cool.nl

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    Answered by spoorlijn on July 04, 2011 at 05:18 AM

    They are helping me now, they have just created a form, and tested with the sameemail. Them succeed. But I find this so weird: I used to have just received e-mails from you if someone had filled in a form. I had a form created and displayed on two pages, and since then I receive nothing. Maybe that's the problem.

    Regards,

    Treinen-cool.nl

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    Answered by allanftd on July 04, 2011 at 05:32 AM

    Hi spoorlijn,

    Thanks for the update. It's good to hear that Roundcube is very cooperative in helping you resolve this issue. However, it was not quite clear in your message if you are now able to receive the email submissions after Roundcube Support  checked your account. Can you confirm that it the problem is now fixed?

    Please let us know if we can be of further assistance. Thank you for using JotForm!

    JOTFORM SUPPORT

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    Answered by spoorlijn on July 04, 2011 at 05:42 AM

     

    No, the problem unresolved Remains, They Are there working alone can not do it.


    Treinen-cool.nl

     

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    Answered by spoorlijn on July 04, 2011 at 05:50 AM

    I filled my old email address (that said roundcube) to try, it suddenly it worked! Then I tried the email address of roundcube and it worked! So again I receive emails fromyou!

    Many thanks for your help!
    It is solved

    Regards,

    Treinen-cool.nl

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    Answered by allanftd on July 04, 2011 at 06:23 AM

    Excellent! We're glad that the issue is now sorted out with the help of your email provider. 

    Please do not hesitate to contact us anytime you need assistance. Thank you and have fun using JotForm!

    JOTFORM SUPPORT