How do I do a non credit card option

  • Stermer
    Asked on July 10, 2021 at 5:29 PM

    I have set my for up. Everything is working great if people pay with credit card or PayPal. I have a rule to hid that if they click their paying with cash. Problem is it is requiring me have that option only.

  • Vick_W Jotform Support
    Replied on July 11, 2021 at 3:13 AM

    Hi there,

    Can you please remove or fix all the conditions with the errors?

    1625987590 60ea9a064c4f9 Screenshot 10

    Then please try it again and let us know if you need further assistance.

    Thanks

  • Stermer
    Replied on July 11, 2021 at 10:33 AM
    Ok I have changed up the form. I'm still getting the same error. It is
    making everyone pay with a credit card and there is no way to bypass if
    paying with cash. It will not let them submit.
    ...
  • Welvin Support Team Lead
    Replied on July 11, 2021 at 1:46 PM

    I'm sorry, but this isn't possible in your current setup. While you can hide the Payment Methods, it is still connected to the overall PayPal field where the products are set up. That is why you get an error when you try to submit the form while it is hidden.

    Unfortunately, the only workaround to this would be to use two forms. One for the PayPal option, and one for the Cash option. You have to ask your client which payment option they wish to use and provide them the appropriate form.

    You can clone the current form, delete PayPal, and use Purchase Order or Product List. These two allow you to set up the items without online payment.

    Guide to clone: https://www.jotform.com/help/27-How-to-Clone-an-Existing-Form-from-Your-Account.

    Guide to Purchase Order: https://www.jotform.com/help/460-How-to-Create-Payment-Form-with-Purchase-Order.

    I hope that helps.