What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is it saying I have reached my limits when I haven't?

    Asked by diannalanthier on January 22, 2014 at 01:18 PM

    I am signed up for the free plan and that plan states that I can have 100 submissions per month. I have only emailed 2 forms this month. As I was trying to email another form, a box came up on screen and stated I have reached my limit. PLEASE ADVISE


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    JotForm Support

    Answered by TitusN on January 22, 2014 at 02:21 PM


    Thank you for contacting us.

    As far as I can see, your account is fine, you only have 1 submission on file.

    Please log out, clear your browser cache, and log back in.

    Are you still experiencing the problem?

    Please let us know.