Why is it saying I have reached my limits when I haven't?

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    diannalanthier
    Asked on January 22, 2014 at 01:18 PM

    I am signed up for the free plan and that plan states that I can have 100 submissions per month. I have only emailed 2 forms this month. As I was trying to email another form, a box came up on screen and stated I have reached my limit. PLEASE ADVISE

     

  • Profile Image
    TitusN
    Answered on January 22, 2014 at 02:21 PM

    Hello,

    Thank you for contacting us.

    As far as I can see, your account is fine, you only have 1 submission on file.

    Please log out, clear your browser cache, and log back in.

    Are you still experiencing the problem?

    Please let us know.