- scanableAsked on January 22, 2014 at 03:09 PM
I have been using JotForm for the last year without any problems, but within the last couple of weeks I have not been receiving submissions via email. I'm not sure what changed. Any help that you can provide will be greatly appreciated.
- JotForm SupportNeilVicenteAnswered on January 22, 2014 at 03:49 PM
Your email address is was added to our bounce list, but was also removed just recently.
Here is the exact message from our logs:
/var/log/jotform/amazonSES.log:[22/Jan/2014:14:59:29 -0500] Sending email terminated email address in bounced list.(To : email@example.com)
Can you please coordinate with your host's administrator and ask them to check for incoming mail logs?
I think your host might be rejecting the emails from us, hence the addition of the address to our bounce list.