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  • Profile Image

    My forms are no longer being delivered to my email address

    Asked by scanable on January 22, 2014 at 03:09 PM

    I have been using JotForm for the last year without any problems, but within the last couple of weeks I have not been receiving submissions via email. I'm not sure what changed. Any help that you can provide will be greatly appreciated.

     

    Travis Reinke

    treinke@scanable.com

    Page URL:
    http://scanable.com/rentals/#tab-id-3

    My Forms email Submissions JotForm
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    JotForm Support

    Answered by NeilVicente on January 22, 2014 at 03:49 PM

    Your email address is was added to our bounce list, but was also removed just recently.

    Here is the exact message from our logs:

    /var/log/jotform/amazonSES.log:[22/Jan/2014:14:59:29 -0500] Sending email terminated email address in bounced list.(To : rentals@scanable.com)

    Can you please coordinate with your host's administrator and ask them to check for incoming mail logs?

    I think your host might be rejecting the emails from us, hence the addition of the address to our bounce list.