Save and continue later not working for some users

  • Profile Image
    FortLA
    Asked on July 13, 2021 at 12:49 PM

    Hello:

    One of our users reports that the save and continue later function is not working properly for him. It is this form:

    https://form.jotform.com/200485297736060

    The user is Andrew Hurvitz (firsttvabh@gmail.com)

    He states that when he hits save, he receives a link, but that upon clicking the link, the information he entered is not there.

    Do you have suggestions or can you give any guidance as to why this might be happening?



  • Profile Image
    Igor_B
    Answered on July 13, 2021 at 06:39 PM

    Hi,

    Thank you for using Jotform and contacting our support. The pre-populated fields sometimes need a few seconds to load, so the form may appear empty at first.

    Unfortunately, I was unable to find the link in question in our records. Would you be able to send us the edit URL of that user?

    Also, please consider trying to load the form using a different browser or device.

    Let us know if the issue persists,
    Best,
    Igor