What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    What's wrong with your website?

    Asked by Jon-Mark  on January 22, 2014 at 07:52 PM

    Trying to make some changes to some forms and your website is all messed up. I've tried on 2 browsers on a windows machine and 2 browsers on a mac and it always looks like the screenshot I have attached. What's going on?

  • Profile Image
    JotForm Support

    Answered by jonathan on January 22, 2014 at 08:25 PM

    Hi Jon-Mark,

    We are currently not able to experience this, and there are no other users reporting similar issue at this time. It migh be an isolated case on your connection. 

    Can you please try first clearing your browser's cache as an initial troubleshooting procedure?

    Close your browser and then retry login to JotForm.

    If in case you have not registerd yet an account to JotForm, I also suggest you do so now.

    You can click on this link http://www.jotform.ca/ to create a username. You can use the e-mail address you use here as the e-mail account also in your registration.

    Hope this help. Inform us if issue persist.


  • Profile Image

    Answered by kdarcel on January 23, 2014 at 11:59 AM

    I am observing the exact same problem.  Username kdarcel.

  • Profile Image

    Answered by kdarcel on January 23, 2014 at 12:10 PM

    Clearing the cache seemed to work.

  • Profile Image
    JotForm Support

    Answered by Welvin on January 23, 2014 at 12:51 PM


    It's great to know that. If something will happen again, please let us know by creating a new thread: Contact JotForm Support


  • Profile Image

    Answered by Jon-Mark  on January 23, 2014 at 01:40 PM
    That resolved it, thank you
  • Profile Image

    Answered by typewriterblues on January 23, 2014 at 08:30 PM

    Hi. I have been having this problem for several weeks now sometimes clicking login will not work clicking on my forms will bring up the my forms page but nothing will load in the center of the page. Have tried this in IE, chrome, and firefox. Tried clearing cache. Did not help. Sometimes refreshing page 10+ times will fix the issue but there is something going on here more than it just being a browser issue.

  • Profile Image

    Answered by paulneale on January 23, 2014 at 10:45 PM

    I saw this problem today too.

    It has nothing to do with login.

    It was the jotform homepage jotform.com that would not render as normal.

    Also - over the past week - I've experienced problems with my forms not rendering properly.  It seems the branching logic shows all fields, even if they're meant to be hidden on load.  This problem occurs in chrome and ie.  Sometimes the problem goes away automatically. Sometimes it persists for several hours.

  • Profile Image
    JotForm Support

    Answered by jonathan on January 24, 2014 at 04:52 AM

    @ typewriterblues  @ paulneale 


    Please create a separate new thread regarding your concerns. It will be easier for the support to focus on each users problem by doing this.

    Use this link to post your question http://www.jotform.com/contact/