What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My account status has reached its limit but i just upgraded and paid in full

    Asked by lisaharrispantry on January 22, 2014 at 08:24 PM

    Please help. My status says suspended because i have reached my maximum but i just upgraded and paid in full for the year. please help me figure this out.

    status account status my account upgraded
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    JotForm Support

    Answered by jonathan on January 22, 2014 at 09:10 PM

    Hi,

    Since you did the payment directly to Paypal without using our payment gateway provider, the payment was not captured immediately to your JotForm Account.

    I had this corrected now, and manually upgraded your subscription to Premium Yearly, just as what you had paid for.

    You can check your account and you will see the upgrade.

    Thank you for contacting us. Do contact us again anytime, if there is more we can help you with.

    Thanks.

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    Answered by lisaharrispantry on January 22, 2014 at 09:17 PM

    Thank you!