Responses in my form are completely out of order

  • Profile Image
    Carnegie_Jason
    Asked on July 13, 2021 at 05:26 PM

    Hello,

    Months, I have been struggling with the responses to a form questionnaire that I've created appear out of order when viewed in the "submissions" tab, as well as when the PDF is downloaded or directly printed from the submissions viewer tab

    Please advise on how this can be corrected.

    Thanks

    Jason

  • Profile Image
    Zahra_S
    Answered on July 14, 2021 at 02:48 AM

    Hi Jason,

    I checked your form submissions but they look completely fine. I can't seem to find any issue with it. Can you please elaborate on what do you mean by 'out of order' as the issue is not clear to us?

    We will be glad to assist you. Waiting for your response.


  • Profile Image
    Carnegie_Jason
    Answered on July 14, 2021 at 03:55 AM

    Thanks Zahra

    I appreciate you getting back in touch with me.

    There are so many examples in responses to questions appearing far out of order on the submission view vs their order in the form builder view, and the downloaded PDF vs the form builder view

    What's even more strange is that the submission view and the PDF don't even correspond...so in the end, every view producing a different order of responses which makes it quite difficult to understand as I'm going through respondent's forms.

    Thank you in advance for any resolution you may be able to provide.

    Best

    Jason


    1626248694_60ee95f6a0c40_Screen Shot 202

    Here is what the initial questions look like in order in the form builder view

    1626248782_60ee964e4dfa1_

    Here's what the section concerning nutrition and digestion should look like (from form builder view)

    1626248861_60ee969d0df33_Screen Shot 202


    Here's how it appears on the downloaded PDF from a respondent's entries

    1626249125_60ee97a5080a1_Screen Shot 202



  • Profile Image
    Zahra_S
    Answered on July 14, 2021 at 05:50 AM

    Thank you for sharing the screenshots and explaining the issue in detail.

    I understand that the submissions in PDF are not in the same order as in form builder.

    If you scroll down in the PDF document, you will notice that there are some fields after the signature. The issue is that the PDF Editor was not able to detect some fields properly and added them at the end of the document. It can happen sometimes when a form has a lot of fields.

    It can easily be fixed by manually adjusting the fields in one document and changes will be applied on all submissions. You can drag and drop the form fields at the right place. If a field is missing, you can add it from the Add element > Form Fields.

    Kindly see the screencast below:

    1626256081_60eeb2d1ad416_pdf-editor-form

    Related Guide: How-to-move-and-align-fields-in-a-pdf-template

    I hope this helps. Please let us know if you need further assistance.