Require Login for Approver Missing

  • Van Walker
    Asked on July 13, 2021 at 5:54 PM

    Hello,


    I'm working with the account cccpresident assisting with creating approvals.

    We are trying to create approvals and allow non-jotform accounts to approve/deny. However we do not have the checkbox to disable this. We've tried on multiple forms, same issue.


    I see the option exists from other support forms and the announcement of the Approval workflows: https://www.jotform.com/answers/3131163-approver-does-not-have-a-jotform-account

    Jotform Thread 3218395 Screenshot
    Page URL: https://form.jotform.com/91626605469162
  • Zahra_S
    Replied on July 14, 2021 at 3:51 AM

    Hi there,

    Please allow me some time to looks into this issue.

    I will get back to you soon.

  • Zahra_S
    Replied on July 14, 2021 at 4:02 AM

    I checked the Approval Flow of your form and the option is there for the approver:

    1626249724 60ee99fc3a1ee Screenshot 10

    Can you please check again and let us know how it goes?

  • Van Walker
    Replied on July 14, 2021 at 11:22 AM
    Hello,
    I’m unsure but we don’t have that on our screens. That option is missing.
    [cid:image001.png@01D77889.11A508C0]
    Thanks,
    Van
    ...
  • Kat JotForm Support
    Replied on July 14, 2021 at 4:12 PM

    Hi Van,

    It looks like your screenshot didn't come through. Please note that our forum cannot accept attachments in email responses.

    Here is how-to-add-screenshots-images-to-questions-to-the-support-forum

    We look forward to your response.

  • cccpresident
    Replied on July 14, 2021 at 4:28 PM

    1626294495 60ef48dfdb7bf capture Screenshot 10

    Attached.

  • Kat JotForm Support
    Replied on July 14, 2021 at 6:13 PM

    Hi again,

    Thank you for sending us through the screenshot!

    As your account is HIPAA-Enabled, I cannot log in myself, but please allow me some times to further investigate, and I will update you here as soon as possible.

    We appreciate your continued patience and understanding!

  • Kat JotForm Support
    Replied on July 14, 2021 at 6:42 PM

    Hi again,

    Thank you again for your patience as I looked into this for you.

    When viewing the workflow directly: https://www.jotform.com/workflow/211925462971157/build I am able to see it as well:

    1626302434 60ef67e232ab2 Screenshot 10

    However, upon checking in our HIPAA testing account, I am not able to see this option. We think that this is due to compliance in regards to this feature. I see that your webmasterccc account is not HIPAA-Compliant, so you should still be able to see this option using the account that is not HIPAA-Compliant.

    When you log in to the Free Account instead of the HIPAA-Compliant account, does the issue persist?

  • webmasterccc
    Replied on July 15, 2021 at 12:13 PM

    Hello,


    Logging into the other account does have that option to uncheck!

    Thank you for investigating this. : )


    We will test and I'll put in another request if we run into any issues.