My IP has been banned

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    Nicole 
    Asked on July 14, 2021 at 03:39 AM

    Hi,

    My IP has been banned after I try logging in several times due to that I forgot my password. However, I manage to reset it but I couldn't view Jotform website again.

    I have submitted my details for checking, however I have yet to received a reply. Appreciate if you can let me the duration to received a reply.


    Thank you.

    Screenshot
  • Profile Image
    Jessica_H
    Answered on July 14, 2021 at 08:26 AM

    Hi Nicole, thank you for reaching us.

    Kindly provide us with your IP address so we can whitelist it for you.

    We await your updated response.

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    Tommaso_F
    Answered on July 16, 2021 at 04:05 AM

    Hello Nicole,

    We whitelisted your ip. Could you please check if the problem still persists?

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    Nicole 
    Answered on July 16, 2021 at 05:38 AM

    Hi,

    The problem has been solved.

    Thank you! =)