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NicoleAsked on July 14, 2021 at 3:39 AM
Hi,
My IP has been banned after I try logging in several times due to that I forgot my password. However, I manage to reset it but I couldn't view Jotform website again.
I have submitted my details for checking, however I have yet to received a reply. Appreciate if you can let me the duration to received a reply.
Thank you.
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Jessica JotForm SupportReplied on July 14, 2021 at 8:26 AM
Hi Nicole, thank you for reaching us.
Kindly provide us with your IP address so we can whitelist it for you.
We await your updated response.
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NicoleReplied on July 15, 2021 at 10:47 PM
Hi, thank you for your reply.
My ip address is 118.101.217.86
Thanks.
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Tommaso_FReplied on July 16, 2021 at 4:05 AM
Hello Nicole,
We whitelisted your ip. Could you please check if the problem still persists? -
NicoleReplied on July 16, 2021 at 5:38 AM
Hi,
The problem has been solved.
Thank you! =)