Trouble viewing files sent via jotform

  • Profile Image
    Corilee Swanson 
    Asked on July 14, 2021 at 04:38 AM

    Hello there!

    I am new to Jotform and am experiencing issues viewing files my clients are uploading in my form. It hasn’t been an individual file type every attempt I cannot see. Is there a remedy for this?


    Best,

    Corilee

  • Profile Image
    Jed_C
    Answered on July 14, 2021 at 08:39 AM

    Kindly disable the privacy options in your account settings then try viewing the file again https://www.jotform.com/myaccount/settings.

    privacy_settings.png

    Let us know if you need further help.