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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to click and drag fields from tool bar.

    Asked by NicholaB13 on January 23, 2014 at 02:28 AM

    Hi There,

    I am experiencing problems with creating a new form. When I click new it comes up as normal but wont let me click and drag any of the fields in the left hand side tool bar. I have tried several times and the issue still exists. If possible can someone please contact me during office hours to discuss over the phone. It's becoming very frustrating as I need to create a new form ASAP.

    Many thanks.



    This is a re-post of a comment on About Us

    new form office create thanks
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    JotForm Support

    Answered by ashwin_d on January 23, 2014 at 03:53 AM

    Hello NicholaB13,

    I'm sorry for the trouble caused to you.

    This could be related to your browser cache issue. Have you already tried clearing your browser cache data? Please do so and that should solve your problem. This guide should help you clear your browser cache: http://www.wikihow.com/Clear-Your-Browser's-Cache
    Do get back to us if you have any questions.
    Thank you!