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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Not able to saved the custom Thank You message

    Asked by Clara  on January 23, 2014 at 04:07 AM

    I sent you an email few days ago because my thank you message is not remaining the way I put it, I followed the step and again I am facing some troubles. 


    Could you please tell me how I can enter a Thank you message correctly which stays the same whenever I close the window? 


    thank you

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    JotForm Support

    Answered by jonathan on January 23, 2014 at 05:47 AM

    Hi Clara,

    Unfortunately the form's Custom Thank You message have issue at the of not being able to saved the formatting applied to it. It always revert back to the format of the current Thank You message.

    I have this issue elevated already to our higher team support so that it can be attended to immediately.

    For the meantime, can you also tell us how you wanted the Custom Thank You message be. We can  help you saving the changes by using the HTML source code of the Thank You message.

    Tell us also the URL of your form that you want this applied.


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    Answered by alp_deniz on January 23, 2014 at 06:48 AM

    We apologize for the issue, but it is fixed now. Please let us know in case it is still problematic.

    Kind regards