Signature missing in the email notification

  • Profile Image
    Jabol
    Asked on July 15, 2021 at 01:30 AM

    Hello,

    Can you help me please, I created a form and tested it but when I received the email the signature did not appear. How do I see the signature on the form?

    Thanks,

    Janice

  • Profile Image
    Mike_G
    Answered on July 15, 2021 at 05:22 AM

    I have checked the email notification set up on the form you linked and the data table appears to have been removed.

    1626340701_60effd5d228ed_zt210715_051733

    You can add the fields on your form to the email content from the Form Fields drop-down menu.

    1626340801_60effdc1858e7_zt210715_051932

    Or, you can also remove the existing email notification

    Setting-Up-Email-Notifications

    and just set up a new one. The new email notification will have all the fields your form currently has, including the signature field.

    How-to-Delete-Notifications-Autoresponder

    Please give it a try and let us know if you need any further assistance.



  • Profile Image
    Jabol
    Answered on July 15, 2021 at 05:28 AM

    I think you misunderstood my question, I tested this form by sending it to my colleague.

    He answered the form and then signed it, he then submitted it to me, I got the notification but his signature is not visible to me. When I clicked "show image" I got a webpage 404 error message.

    how can I make the signature of the person who signed the form become visible to me?

  • Profile Image
    Jabol
    Answered on July 15, 2021 at 05:33 AM

    I am talking about the signature that I wanted my customers to sign in the form 1626341363_60effff36c3a3_

    I got this in the email

    1626341568_60f000c055ebf_

    see the signature of my customer is not there.

  • Profile Image
    Rehan_F
    Answered on July 15, 2021 at 07:25 AM

    Greetings,

    Kindly follow the instructions in the guide below and disable the settings that require login to view the uploaded files.

    https://www.jotform.com/help/673-how-to-unrequire-log-in-to-view-uploaded-files

    If the issue persists then kindly let us know here.

    Thanks