Signature missing in the email notification

  • Jabol
    Asked on July 15, 2021 at 1:30 AM

    Hello,

    Can you help me please, I created a form and tested it but when I received the email the signature did not appear. How do I see the signature on the form?

    Thanks,

    Janice

  • Mike_G JotForm Support
    Replied on July 15, 2021 at 5:22 AM

    I have checked the email notification set up on the form you linked and the data table appears to have been removed.

    1626340701 60effd5d228ed zt210715 051733 Screenshot 10

    You can add the fields on your form to the email content from the Form Fields drop-down menu.

    1626340801 60effdc1858e7 zt210715 051932 Screenshot 21

    Or, you can also remove the existing email notification

    Setting-Up-Email-Notifications

    and just set up a new one. The new email notification will have all the fields your form currently has, including the signature field.

    How-to-Delete-Notifications-Autoresponder

    Please give it a try and let us know if you need any further assistance.



  • Jabol
    Replied on July 15, 2021 at 5:28 AM

    I think you misunderstood my question, I tested this form by sending it to my colleague.

    He answered the form and then signed it, he then submitted it to me, I got the notification but his signature is not visible to me. When I clicked "show image" I got a webpage 404 error message.

    how can I make the signature of the person who signed the form become visible to me?

  • Jabol
    Replied on July 15, 2021 at 5:33 AM

    I am talking about the signature that I wanted my customers to sign in the form 1626341363 60effff36c3a3  Screenshot 10

    I got this in the email

    1626341568 60f000c055ebf  Screenshot 21

    see the signature of my customer is not there.

  • Rehan Support Team Lead
    Replied on July 15, 2021 at 7:25 AM

    Greetings,

    Kindly follow the instructions in the guide below and disable the settings that require login to view the uploaded files.

    https://www.jotform.com/help/673-how-to-unrequire-log-in-to-view-uploaded-files

    If the issue persists then kindly let us know here.

    Thanks