Anytime I try to click a field in the PDF editor the whole screen turns white

  • Profile Image
    wishresources
    Asked on July 15, 2021 at 02:23 AM

    Hi there! I've tried in both Mozilla and Firefox, but when I'm in the PDF editor (specifically in this case it's for Allegiant Reservation Request Form within my Corp Alliances folder) and try to click any field to either move it or delete it on the "PDF Report" doc, the whole screen turns white. If I refresh it comes back but I really can't get anything done. I also tried creating a new PDF and it did the same thing.


    Please help!

  • Profile Image
    Rehan_F
    Answered on July 15, 2021 at 05:45 AM

    Greetings,

    I'm able to replicate the issue and escalating it to our developers for further investigation. We can not give any ETA right now. As soon as an update is available we will let you know here.

    Thanks

    1626342280_60f0038890dcf_card.gif

  • Profile Image
    wishresources
    Answered on August 11, 2021 at 10:52 AM

    Hello,

    I wanted to see if there have been any updates on this issue? Thanks!

  • Profile Image
    Marco_S
    Answered on August 11, 2021 at 03:05 PM

    Hello there,

    We apologize for the inconvenience.

    Unfortunately we didn't hear any update yet, but rest assured that our developers have been made aware of your issue, and as soon as some news are available. you'll get notified here on your thread.

    In the meanwhile I'm going to give them a heads-up.


    Thanks for your patience,

    Regards

  • Profile Image
    wishresources
    Answered on November 11, 2021 at 11:03 AM

    Hello -- I just wanted to follow up on this to see if any updates have been made?

  • Profile Image
    Samuel_Ray
    Answered on November 11, 2021 at 11:35 AM

    Hi,

    We apologize but we still haven't seen any updates from our Developers team about this issue. Rest assured that as soon as we get any kind of updates from them, we'll have you updated on this thread.

    Again we apologize for any inconvenience that this may have caused. I'll also send a follow-up to them just in case.

    We thank you for your understanding and cooperation.

    Regards