Why are we not getting our emails?

  • Profile Image
    Protorque
    Asked on June 30, 2011 at 10:49 AM

    http://www.jotform.com/Protorque/10290729494

    http://www.jotform.com/Protorque/10932823804

    These two above sites are not forwarding email for the past two days.  I can down load into an excel file, but the user works and tracks from his email account Joe@protorque.com  we are having no other known problems with our email.

    Any help you can provide would be appreciated.

     

    christine@protorque.com

  • Profile Image
    NeilVicente
    Answered on June 30, 2011 at 11:10 AM

    Hi Christine,

    I checked our mail servers' log files for information about emails sent to Joe@protorque.com. The log files say that the messages were sent successfully until June 29, which is, upon looking at the submissions page of your account, the date when the last submission was made.

    These messages confirm that the emails were indeed sent and that the notification setup is working fine. Can you please advise Joe to check his spam/bulk/junk mail folder for the missing emails? It might be possible that the messages were flagged as spam or bulk.

    I also made a test submit on the form http://www.jotform.com/Protorque/10290729494

    Please let us know if he received the notification for the test submit I made.

    We look forward to your response. Thank you.


    Neil