What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Payment Tool with single product is automatically selected, can I override this.Asked by vweselak on January 23, 2014 at 12:26 PM
On some of our forms, we sell single products(with options on quantites) and we give the option to pay by credit card or mail in a check. I use the Show/Hide condition based on their payment preferrence. If the customer opts to mail in a check, the form will hide the payment tool to pay by credit card. That part is fine.
The problem occurs in the autoresponder, the credit card payment is automatically "checked" and it appears to the costumer in the auto response and that their credit card was charged, when in fact it were not.
Is there some way to overide or change the product from being automatically selected?
Single products are automatically checked by default, even if hidden, so I'd suggest adding a dummy product, and having that dummy product permanently hidden using CSS codes.
If you'd like to proceed with this solution, simply add your dummy product now and I will give you the CSS code to have it hidden.
I look fowward to your answer. Thanks!