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    Payment Tool with single product is automatically selected, can I override this.

    Asked by vweselak on January 23, 2014 at 12:26 PM

    On some of our forms, we sell single products(with options on quantites) and we give the option to pay by credit card or mail in a check.  I use the Show/Hide condition based on their payment preferrence.  If the customer opts to mail in a check, the form will hide the payment tool to pay by credit card.  That part is fine.  

    The problem occurs in the autoresponder, the credit card payment is automatically "checked" and it appears to the costumer in the auto response and that their credit card was charged, when in fact it were not.

    Is there some way to overide or change the product from being automatically selected?

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    JotForm Support

    Answered by NeilVicente on January 23, 2014 at 01:51 PM

    Single products are automatically checked by default, even if hidden, so I'd suggest adding a dummy product, and having that dummy product permanently hidden using CSS codes.

    If you'd like to proceed with this solution, simply add your dummy product now and I will give you the CSS code to have it hidden.

    I look fowward to your answer. Thanks!