I get an error message when clicking the file attachments

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    Laurie Ziegler 
    Asked on July 15, 2021 at 12:53 PM

    Every single time I click on the attachment that a customer has sent I get this message/error page

    Screenshot
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    Welvin
    Answered on July 15, 2021 at 05:10 PM

    That's because of the Privacy settings on your account. You have to uncheck "Require log-in to view uploaded files" to download the files without logging in to your account. Otherwise, keep it checked and log in before clicking the link to download.

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    Related Guide:

    https://www.jotform.com/help/673-how-to-unrequire-log-in-to-view-uploaded-files