I get an error message when clicking the file attachments

  • Laurie Ziegler
    Asked on July 15, 2021 at 12:53 PM

    Every single time I click on the attachment that a customer has sent I get this message/error page

    Jotform Thread 3222700 Screenshot
  • Welvin Support Team Lead
    Replied on July 15, 2021 at 5:10 PM

    That's because of the Privacy settings on your account. You have to uncheck "Require log-in to view uploaded files" to download the files without logging in to your account. Otherwise, keep it checked and log in before clicking the link to download.

    2018 01 16 1516048145 Screenshot 10

    Related Guide:

    https://www.jotform.com/help/673-how-to-unrequire-log-in-to-view-uploaded-files