Beaver Builder: Quits working when embedding form

  • peakifymarketing
    Asked on July 15, 2021 at 9:01 PM

    Hi,

    Do your forms always have bugs with beaver builder? I'm trying to embed a form on my page and every time I publish beaver builder quits working. I can't make edits to my site and none of the buttons on beaver builder work.

    It takes roughly ~30 minutes for it to start working again and I'm not sure what the fix is. I've troubleshooted several times with clearing BB cache, my browser's cache, signing in and out, refreshing the page and none of it works....until it just randomly starts working the way it should.

    Is this a common issue with beaver builder?

    Thanks,Alex

  • Mike_G JotForm Support
    Replied on July 16, 2021 at 3:27 AM

    I have checked the website you linked and I found that the form that is under the account you are contacting us form can be accessed on your website by clicking a button.

    1626419397 60f130c53239b zt210716 030543 Screenshot 10

    That should not affect how your website works since when the button is clicked, the form will be loaded separately.

    I also tested the button on my end and I didn't encounter any issues.

    Are you still having issues with your form? You can also try to contact Beaver Builder Support about the issue you are having with your website. https://www.wpbeaverbuilder.com/beaver-builder-support/

    Feel free to let us know if you need any further assistance.

  • peakifymarketing
    Replied on July 16, 2021 at 1:24 PM

    I have it as a "link" on the button. That's the only way I can seem to get the form to work and for Beaver Builder not to crash on me.


    However, when I try to embed the code for lightbox on the button, it shows up like this after testing the button...

    1626456227 60f1c0a3d61d6 Screen Shot 202 Screenshot 10


  • Alexander_G
    Replied on July 16, 2021 at 6:17 PM

    Hi again! 👋

    Please, take our apologies for the inconvenience.


    Since you have changed how the button works - we are unable to replicate this issue.

    Kindly, could you embed the form as a lightbox so we can replicate the issue.


    Also, we can recommend you to contact Beaver Builder Support in order to get help from both sides.


    Thanks,
    Alex