What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form collapse is not working correctly when multiple fields are added

    Asked by WaSchirmer on January 23, 2014 at 04:54 PM

    All my forms seems to be corrupted. The collapsed / hidden parts of the forms are not longer visible in the JotForm editor window. Some forms are shown correvctly in the preview option.
    Is JotForm currently in maintenace mode or is there a bug in a SW update?

  • Profile Image
    JotForm Support

    Answered by Mike_T on January 23, 2014 at 05:16 PM

    I am not aware about any maintenance at this time. I have checked a Beitrittsformular form, and according to conditions, that form is missing many fields.

    Is there any specific form(s) that we need to check?

  • Profile Image

    Answered by WaSchirmer on January 23, 2014 at 06:07 PM

    It seems than only one form is corrupted. Fortunataly I have had backup clones. "One time is no time" No idea what happend. maybe I have had jammed my fingers in the keyboard yesterday ;-))
    TNX for the quick response. 

  • Profile Image

    Answered by WaSchirmer on January 24, 2014 at 05:46 AM

    Hi, I have still a serious problem with corrupted  forms. After isue yesterday with form "Beitrittsformular" I recovered the form a backup clone. Tests yesterday with these form were OK . Today the intact form of yesterday is corrupted again. What the hell happens in JotForm system? The corrsponding 1:1 clone of this form ist (still) OK. The only question for me is how long.

    Any idea?

  • Profile Image

    Answered by jedcadorna on January 24, 2014 at 09:19 AM


    We apologize for any inconvenience but when I checked your form "Beitrittsformular" it doesn't seem to have any conditions is that what your are trying to dispute? I think the issue is with the form collapse. I have forwarded this ticket to our dev team for further investigation. We will notify via this thread. 

  • Profile Image
    JotForm Founder

    Answered by aytekin on January 24, 2014 at 10:07 AM

    I have already recovered your corrupted form to an older version. If the problem continues please let us know.