reinstate my account

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    Holly L Hill 
    Asked on July 16, 2021 at 10:42 AM

    Hello!

    My account was suspended. I think I read somewhere it was because I asked for credit card information. I may have uploaded a pdf document without realizing that was on there. I can't be sure because I no longer have access to my forms. It would have only been on one of them. We don't take credit cards anyway. We are planning a trip to Iceland and our sister company had a registration form for them to fill out passport information and asked for credit card. I had it as a pdf file and I may have uploaded it as a JotForm. Could I try this again? We don't make money, just get to go on free trips, so right now, I don't want to pay for anything. If we start making money, I will because I'll probably need more than 5 forms.

    Thanks!

    Holly

  • Profile Image
    Gaetan_B
    Answered on July 16, 2021 at 01:55 PM

    Hello,

    Thank you for reaching out.


    No worries, it can happen sometimes.


    Your account has now been reactivated.


    Best regards