Aktivierung Upgrade

  • Profile Image
    Clarissa Jürgas 
    Asked on July 16, 2021 at 11:06 AM

    Ich habe ein Bronze Upgrade bei unserem Jotform Account durchgeführt (siehe Screenshot), aber der Account steht weiterhin auf Free/Starter.

    Wann wird der Bronze Status aktiviert?

    Screenshot
  • Profile Image
    ashwin_d
    Answered on July 16, 2021 at 03:02 PM

    It seems you are not logged in to your account. Upon checking our records, I found that you have upgraded account "Nut_Info". The profile email address of this account is info@narciss-taurus.de.

    Please sign in to this account, which is already upgraded to bronze yearly plan.

    Hope this helps.

    Do get back to us if you have any questions.

    If you prefer to receive help in your native language, please let us know, and we'll forward your ticket to our German Support Team.