Form hanging up on submission -

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    GMPSYCH
    Asked on July 16, 2021 at 02:02 PM

    https://submit.jotform.us/submit/61444480936157/


    Please confirm this form is working correctly. Several clients say it is not getting to the payment process. After some time the form returns with all required fields empty.

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    VincentJay
    Answered on July 16, 2021 at 06:53 PM

    Hi,

    I checked the form and it is configured properly. I just want to clarify, may I know why do you have 2 submit buttons? Please keep in mind that both buttons are the same. We'll wait for your response. Thank you!

    1626475977_60f20dc977972_svdas242.png

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    GMPSYCH
    Answered on July 16, 2021 at 07:23 PM

    One is for people who want to pay by check - I did not set this form up it was a colleauge. Can you tell me if they go to different thankyou pages?


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    VincentJay
    Answered on July 16, 2021 at 08:41 PM

    Hello,

    There's no difference between the two Submit buttons you have on your form.

    We can assist you with what you want to achieve. Do you want to give an option to pay via PayPal and Check?

    As of now, all submissions will be redirected to PayPal. You can check all incomplete payments by following this guide: https://www.jotform.com/help/564-how-to-view-incomplete-payments-of-your-payment-forms