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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not posting to e-mail?

    Asked by keeper on June 30, 2011 at 02:21 PM

    Followed the instructions, used source code for dreamweaver.  Form posted to website no porblem, yet my tests are not going to the email specified.  They are posting to my submission page, but I am not receiving them in my email specified in my account...any help here would be great.  Thanks for your time.

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    JotForm Support

    Answered by mliz on July 01, 2011 at 04:42 AM

    Hi there,

    Have you tried looking into the bulk and spam folders of your email?
    I checked and tested the 2 notifications set for the form you mentioned
    both of which are using the same email address.

    The mail log showed that the email was sent:

    Jul 1 04:35:04
    monk sm-mta[687]: p618Z2Zi000685: to=, delay=00:00:02, xdelay=00:00:02, mailer=esmtp, pri=123582, relay=mx.seguinisland.or...b.hostedemail.com. [], dsn=2.0.0, stat=Sent (message delivered in 0.38s 554490C 1309509304.P63941Q0M40245)

    You can also add JotForm to your email's contact list.
    if it requires a specific email address use the following:
    noreply@jotform.com and jotform@jotform.com

    For whitelisting, you can whitelist the following IP addresses:

    Hope this helps.