Sudden error message "Auto Suspended"

  • Gerald.Ross@RubiconIntelligence.com
    Asked on July 18, 2021 at 7:16 PM


    To Support:

    I just received an error message well logged into JotForm saying: "Login failed – Auto Suspended”. Why did this happen and how can I unlock the account? My ID is: CareFyt. 

    Many thanks… Gerald Ross

    Jotform Thread 3227506 Screenshot
  • Vick Support Team Lead
    Replied on July 19, 2021 at 1:46 AM

    Hi there,

    I've sent a request to the reviewer's team to check your account. We will inform you here as soon as a response is received.

    Thanks

  • Vick Support Team Lead
    Replied on July 19, 2021 at 9:55 PM

    Hi there,

    Sorry for the inconvenience. Your account was suspended by the automated system mistakenly. Your account is active now. Let us know if you need further assistance.

    Thanks