Sudden error message "Auto Suspended"

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    Gerald.Ross@RubiconIntelligence.com 
    Asked on July 18, 2021 at 07:16 PM


    To Support:

    I just received an error message well logged into Jotform saying: "Login failed – Auto Suspended”. Why did this happen and how can I unlock the account? My ID is: CareFyt. 

    Many thanks… Gerald Ross

  • Profile Image
    Vick_W
    Answered on July 19, 2021 at 01:46 AM

    Hi there,

    I've sent a request to the reviewer's team to check your account. We will inform you here as soon as a response is received.

    Thanks

  • Profile Image
    Vick_W
    Answered on July 19, 2021 at 09:55 PM

    Hi there,

    Sorry for the inconvenience. Your account was suspended by the automated system mistakenly. Your account is active now. Let us know if you need further assistance.

    Thanks