Conditional emails hidden field limitation?

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    Asked on July 18, 2021 at 08:40 PM


    We have a paid account. We are trying to set up conditions to send emails based on states of variables we choose which are hidden from our customers who fill out our forms. Therefore we are using hidden variables as our triggers for these Conditions. There seems to be a limitaiton on hidden variables triggering Conditions, so the emails are not being sent. Is there a workaround for this?


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    Answered on July 19, 2021 at 02:31 AM

    To which form is your issue related. Please share the form URL and tell us which condition is not triggering the email alert. You can provide us a screenshot of the condition.

    Related Guides:

    Where to Find My Form URL?

    How to Post Screenshots to Our Support Forum