Hello, there is a problem on the mobile version.

  • shaan.gom
    Asked on July 19, 2021 at 2:11 AM

    Hi, Im currently doing a survey, everything seems good on web, but when a friend of mine tried it on his device it looks like this:

    1626675030 60f51756444e3  Screenshot 10

    As you can see the formatting is a bit weird, could you help me with this?

  • Tommaso_F
    Replied on July 19, 2021 at 5:45 AM

    Hello there,

    I tested your form on my device and I was not able to replicate the issue.

    1626687878 60f54986707fe  Screenshot 10

    On which device and OS did you face the issue? Do you have your form embedded on a website?

  • shaan.gom
    Replied on July 19, 2021 at 5:48 AM

    It's on my Iphone (IOS), nope its not embedded on any website.


  • Tommaso_F
    Replied on July 19, 2021 at 7:00 AM

    We will try to reproduce the same error on your same iPhone device.
    Which model do you have?

  • shaan.gom
    Replied on July 19, 2021 at 7:08 AM

    I'm currently using Iphone X. Thank you so much!

  • Tommaso_F
    Replied on July 19, 2021 at 8:39 AM

    Hello there,
    I was not able to replicate the issue using your same device on browserstack.

    1626698312 60f572488b966  Screenshot 10


    Could you please clear your browser cache and try again?