What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I downgrade our account...

    Asked by smiwbf on June 30, 2011 at 03:15 PM

    ...to the free level again now that our traffic will drop significantly until next May?


    Erin Zysett


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    JotForm Support

    Answered by NeilVicente on June 30, 2011 at 09:28 PM

    Hi Erin,

    I see now that your subscription has been cancelled and your account is scheduled to downgrade on 07/11/2011, which is the last day covered by your premium subscription.

    I am not sure if it was you who cancelled your subscription, but in any case that you re-subscribe, and decide to downgrade yet again, refer to the instructions below so you can easily cancel the subscription by yourself.

    To cancel your subscription:

    1.  Find your Plimus username in the email that was sent to you when you first paid for your subscription
    2.  Reset your Plimus password by entering your email and Plimus username in this page https://secure.plimus.com/jsp/forgot_password.jsp?designId=1
    3.  Log in to Plimus then cancel your subscription

    Please do not hesitate to contact us if you need assistance regarding anything that's related to Jotform and your account. Thank you for doing business with Jotform.