PDF Not attached to Notification Email

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    graemecain
    Asked on July 19, 2021 at 10:16 AM

    Hi All,

    I'm trying to set up my notification email so that it attaches a PDF of the form for the respondent, and also for my internal team to save etc.

    I've followed all the steps, clicked the right options etc, but when I do a test email (or even get a staff member to fill it in) we don't get a PDF. I know this has worked before, so I'm thinking something might be broken?

    Please can you let me know as I love (and need) this functionality?

    Thanks

    Dave

    Screenshot
  • Profile Image
    Collin_S
    Answered on July 19, 2021 at 01:17 PM

    Hi,

    Sorry to hear that you are having trouble, is this happening to a specific form or all your forms, could you please provide a link to the form/forms that is experiencing the problem.

    Hope to hear from you soon.

  • Profile Image
    graemecain
    Answered on July 20, 2021 at 03:40 AM

    Hi Collin,

    It seems to be all forms, but I've just checked one and it's still happening. Link below:

    https://eu.jotform.com/build/211714042070339/settings/emails

    Thanks,

    Dave

  • Profile Image
    Marco_S
    Answered on July 20, 2021 at 09:23 AM

    Hello there,

    Thanks for your further details.

    Could you try to remove and recreate the Notification email from scratch, adding the PDF attachment again?

    In the meanwhile I cleared your form cache.


    Let us know how it goes!

    Regards

  • Profile Image
    graemecain
    Answered on July 20, 2021 at 09:49 AM

    Hi,


    I've just done as you instructed but still not getting the PDF attachment when I click 'test email'. Should it still put a PDF on it for the test?

    Regards,

    David

  • Profile Image
    Marco_S
    Answered on July 20, 2021 at 11:03 AM

    Hello there,

    The Test Email functionality, will send an email only to the email address associated with your Jotform account.

    I'd suggest you to make a live test submission. If you still can't receive any email, you can check if the emails has been regularly sent out from our servers, directly from your account settings, as shown below:

    https://www.jotform.com/help/293-how-to-view-all-your-form-email-history


    If the emails has been sent out, there may be a possibility that your mail server anti-spam filters are mistankingly blocking our emails from reaching out your inboxes and you may need to whitelist our IPs and domains:

    https://www.jotform.com/help/145-whitelisting-jotform-ip-addresses-and-domains


    Let us know how it goes!

    Regards

  • Profile Image
    graemecain
    Answered on July 20, 2021 at 11:05 AM

    Hi,

    I understand that it will only send an email to the email address associated with my account. Just to be clear, I am getting the test emails, the problem is that they don't have the PDF attachement.

    Regards,

    David

  • Profile Image
    Marco_S
    Answered on July 20, 2021 at 12:19 PM

    Hello there,

    I cloned your form and made a test submission, but I regularly received the PDF attached to the Notification email:

    1626797727_60f6f69fd9869_pdf_email.gif


    Could you kindly try to clone your form, out of mine, generate the PDF from the PDF Editor and see if you can receive it, after attaching it from the email notification settings?

    https://form.jotform.com/212005190822948


    Let us know how it goes,

    Marco

  • Profile Image
    graemecain
    Answered on July 30, 2021 at 07:37 AM

    Hi Marco,

    Just to confirm this is now working when someone fills in the form. It's when you hit the 'send test email' button that it doesn't attach a PDF, but I'm good with that, so long as it works when customers fill it in.

    Regards,

    David

  • Profile Image
    Marco_S
    Answered on July 30, 2021 at 08:58 AM

    Hello David,

    I can confirm that the Test Email functionality only sends you out the email body, to let you see if the email template is displayed correctly on the final email, and the PDF won't get attached to the test email.

    For a real test, you should make a dummy submission. In such case, you'll receive the PDF attached to the email.


    Let us know if you need any further assistance,

    Regards