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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Google Spreadsheet integration

    Asked by RISDMuseum on January 24, 2014 at 10:45 AM

    We have been unable to integrate properly with Google spreadsheets for a couple of months. The process appears to work, but on the "integration successful" screen, the link that appears is either " https://docs.google.com/spreadsheet/ccc?key=An Error occured" or "https://docs.google.com/spreadsheet/ccc?key".

    Page URL:
    allourforms(mostrecently,e.g.,http://jotformpro.com/form/4023400162894<br/>6)

    style size height font
  • Profile Image
    JotForm Support

    Answered by EltonCris on January 24, 2014 at 11:44 AM

    Hi,

    I have cleared your form cache here. Would you mind re-integrating your form to Google Spreadsheet this time? But first, please logout from your account, clear your browsers cache, relogin and re-integrate your form. Hope this fixed the problem.

    So far on my test on a cloned form, everything is working just fine.

    Please do continue to report to us if the issue persists after that.

    Thanks and apologies for any inconveniences caused.

  • Profile Image

    Answered by RISDMuseum on January 24, 2014 at 01:50 PM
    Unfortunately it still doesn't work after taking those steps. One possible
    explanation I can think of is that our organization uses google apps for
    education, which sometimes restricts usage of certain functionality.
    However, this integration definitely used to work when we began using
    Jotform last summer.
    *Alexandra Poterack*
    Education Department Assistant
    *T* 401 454 6531 *| risdmuseumdocents.weebly.com
    *
    RISDMUSEUM.ORG
    ...
  • Profile Image
    JotForm Support

    Answered by TitusN on January 24, 2014 at 03:23 PM

    Hello,

    Thank you for your response.

    You may be right, please ask Your Google apps adminsitrator to elevate the privileges of the account you are trying to send the spreadsheet to.

    Here's an interesting article: https://support.google.com/accounts/answer/3466521?hl=en

    Alternatively, you could integrate with a free gmail account, and share it with the Google Apps account in question with full rights.

    I hope that helps.