Clients cant upload pictures

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    angelemariestyling
    Asked on July 19, 2021 at 12:13 PM

    hi,

    clients cant up load pictures how can i fix this?

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    VincentJay
    Answered on July 19, 2021 at 05:30 PM

    Hello,

    Are you referring to this form?

    https://www.jotform.com/form/211837187180155

    I submitted a test submission. Could you please check if you received the images? If not, please let us know so we can investigate the form further. Also, may we know if the form embedded on a website?

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    angelemariestyling
    Answered on July 19, 2021 at 06:11 PM
    Hi,
    Thank you so much for your reply and help.
    I did see a jot form image is this what you submitted?
    Ok this is the image she send me
    Thanks
    Angele Perez
    ...
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    angelemariestyling
    Answered on July 19, 2021 at 06:58 PM

    yes the form is in bedded on a website and a link tree. is this ok?


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    VincentJay
    Answered on July 19, 2021 at 08:13 PM

    That is okay. If you want, we can test the website where you embed the form and see if the File Upload field is working properly.

    Also, please make sure that the File Upload field can receive more than the uploaded file size. If the user is trying to upload a 20 MB file, it won't work. You need to adjust this option:

    1626739942_60f614e6312f0_dac315s.png

    Fore more information about File Upload Size Limit, please check this page: https://www.jotform.com/help/33-changing-the-file-upload-size-limit


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    angelemariestyling
    Answered on July 19, 2021 at 08:44 PM
    Ok they are up loading images of there hair.
    So what should it be on? File
    Size ?
    My website is angelemariestyling.com
    Click new client
    Then new client form at the bottom of the page .
    Thanks
    Angele Perez
    ...
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    Nik_M
    Answered on July 20, 2021 at 05:35 AM

    I checked your webpage, but I was unable to find your form. Please provide the exact webpage where the form is embedded.

    Also, please tell us if your users are getting some errors when they try to upload pictures and share a screenshot of the error.

    Related Guide: How to Post Screenshots to Our Support Forum

    If the issue is related to the file size you can increase it.

    Related Guide: Changing the File Upload Size Limit

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    angelemariestyling
    Answered on July 20, 2021 at 11:22 AM
    This is the err they got .
    Angele Perez
    ...
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    VincentJay
    Answered on July 20, 2021 at 03:09 PM

    Hello,

    We cannot see the image or screenshot you're trying to share. To post an image here properly, please follow this guide: https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum

    We'll wait for your response. Thank you!