Approval Workflow Email going to incorrect address

  • kgrunstr
    Asked on July 19, 2021 at 12:15 PM

    Hello,

    I am having a problem on one of my forms (https://form.jotform.com/202613754934154) where in the approvals workflow, after a submission is approved, two emails are sent. However, the second email is not sent to the emails that are listed in the email in the Approvals Workflow, but to the submitter email from the form and two of the emails in the workflow. Is this because all emails in the approval flow are sent to the submitter? Please see screenshots for details.

  • kgrunstr
    Replied on July 19, 2021 at 1:30 PM

    I just discovered that though I had removed the form field "Email:" it was still checked off under the "Form Fields" menu so it was still sending the email to that address. This has been resolved.

  • Laura JotForm Support
    Replied on July 19, 2021 at 7:23 PM

    Hi,

    Good to hear that the issue has been resolved.
    Let us know if you would need any assistance in the future, and we are happy to help.