What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form Submission Takes a Long Time

    Asked by booker12 on January 24, 2014 at 12:29 PM

    On our forms when the customer hits the Submit button the form says "Pleas Wait" and then just does nothing. This only happens with some customers. Is there a way to bypass the data going to Jotform and have it emailed directly to us. I'm very confident it is the jotform server which is timing out. We have the forms installed locally.

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    JotForm Support

    Answered by TitusN on January 24, 2014 at 01:20 PM


    Thank you for contacting us.  

    It only takes a few seconds for the form results to be submitted (even large files are uploaded before results are submitted), unless you get an error report (Like a 404) on your screen, Jotform servers have not timed out. If you did, please let us know.

    I have tested your form, and it does not appear to respond the way you decribed, but you did say it happens to some users, not all...so my test does not disprove your challenge.

    The form's behavior is consistent with an Iframe embed with script conflicts on the page (I noticed you have a number of iframes).

    To fix this, please try embedding the form using the Wordpress Embed script as shown below:

    Let us know if this helped.



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    JotForm Support

    Answered by TitusN on January 24, 2014 at 03:05 PM

    Your latest response did not reach us.

    Please try again by clicking this link.