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    My previous email doesn't work anymore, and I forgot my password.

    Asked by MichèLe on June 30, 2011 at 06:50 PM

    My previous email was mar@marichter.com, or it might have been ... well anything that ended with marichter.com.


    As that was my web portfolio site until someone hacked it. The host company said the incident was only to my site, and in previous years when one of their employees own site was hacked, the employee put this account on suspension to keep the hacker from gaining access to it.


    Except they forgot to tell me that when you put an account on suspension, it also removes your site from the internet and makes all your email accounts no longer work.


    I've since then moved my site to another portfolio site I was using for my jewelry and other crafts, and traditional art forms.

    I created this gmail account, I do believe anyway that it is under mar@marichter.com. I created the form for Samaritan Outreach, and now they are ready to go live. But I can't change the email address because I can't access the account.


    I originally was testing their site on my server, the original place as at www.marichter.com/SOD/moms-application.html

    This is what I get when I submit the form for testing.


    and it says the webpage is not available,


    Which I know to be true, because the site is now live, and I need to get this form working.


    I need the thank page to be re-routed to http://www.samaritanoutreachdayton.com/moms-applicatoin-thankYou.html


    and I need the form to be sent to soministries@yahoo.com or jeff@samaritanoutreachdayton.com. I would prefer both if possible.

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    JotForm Support

    Answered by NeilVicente on July 01, 2011 at 09:49 PM


    The account associated with the email address mar@marichter.com is a Guest account, and is only as good as the cookies saved on your computer when you first created the form. If you use another computer or browser, access to this form will be lost, unless you register an account using the same email addresss.

    If things go well, your form will automatically be transferred onto your newly registered account. You will then be able to edit every aspect of it. If, for some reason, it did not get transferred to your new account, you can still import the form manually.

    To learn how to clone or import that form onto your new account, please click here. The downside to this is that only the form will be copied over and not the submission data.

    Let us know if you need further assistance with this. We'll be more than happy to lend you a hand.