Parents not able to sign Jotform

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    leonapl
    Asked on July 19, 2021 at 07:39 PM

    Some parents are not able to use the signature on my Jotform? I cannot duplicate the issue but I have had about 25 parents with the problem.

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    Kenneth_C
    Answered on July 20, 2021 at 05:17 AM

    Thank you for reaching support,

    I cloned and tested the form and I was able to complete it:

    1626772407_60f693b76efad_x1.png

    I will clear your form cache so let us know if the issue still persists.

    Also, we would like to know if the form is embedded on a website. If so, can you share with us the link so we can check?

    Awaiting your response.

    Best.

  • Profile Image
    leonapl
    Answered on July 20, 2021 at 11:22 AM

    Form is not embedded on a website.

    Thanks

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    Kenneth_C
    Answered on July 20, 2021 at 06:12 PM

    Hi there,

    If the issue is still occurring, can you please delete the signature field and add it back into the form?

    Awaiting your response.

    Best.

  • Profile Image
    leonapl
    Answered on July 20, 2021 at 06:17 PM

    Have not had any complaints today so we may be good. Thanks for your help.