The next button won't work

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    SCSReception
    Asked on July 19, 2021 at 07:42 PM

    The next button won't work - when editing a form submission or when creating a new form. It's quite frustrating because we need it urgently.

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    gerardw
    Answered on July 20, 2021 at 05:00 AM

    We apologize for the trouble.

    I checked your form but could not replicate the issue with the Next button.

    Please try using a different browser and check.

    I have additionally cleared the form cache on your account.

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    SCSReception
    Answered on July 20, 2021 at 06:06 PM

    Hi Gerard, I have done the same. Cleared the cache of the browser too. Even tried to use a mobile phone to edit a submission but it did not work. Tried to use Microsoft Edge - still did not work. Restarted the pc too many times and still does not work.

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    gerardw
    Answered on July 20, 2021 at 11:33 PM

    Sorry for any inconvenience caused.

    Let me check further and revert.

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    gerardw
    Answered on July 21, 2021 at 09:27 AM

    We apologize for the inconvenience caused. I have been checking the forms in your account, but am still unable to replicate the issue:

    1626873703_60f81f670da10_screencast210721626873701_60f81f65a43a7_screencast21072

    Please check again and let us know if the issue persists.

    If yes please provide us the screenshot of the browser console log: https://www.jotform.com/help/453-how-to-get-a-console-report-from-most-common-browsers

    Here is how you can post a screenshot on the ticket: https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum