The next button won't work

  • SCSReception
    Asked on July 19, 2021 at 7:42 PM

    The next button won't work - when editing a form submission or when creating a new form. It's quite frustrating because we need it urgently.

  • Girish JotForm Support
    Replied on July 20, 2021 at 5:00 AM

    We apologize for the trouble.

    I checked your form but could not replicate the issue with the Next button.

    Please try using a different browser and check.

    I have additionally cleared the form cache on your account.

  • SCSReception
    Replied on July 20, 2021 at 6:06 PM

    Hi Gerard, I have done the same. Cleared the cache of the browser too. Even tried to use a mobile phone to edit a submission but it did not work. Tried to use Microsoft Edge - still did not work. Restarted the pc too many times and still does not work.

  • Girish JotForm Support
    Replied on July 20, 2021 at 11:33 PM

    Sorry for any inconvenience caused.

    Let me check further and revert.

  • Girish JotForm Support
    Replied on July 21, 2021 at 9:27 AM

    We apologize for the inconvenience caused. I have been checking the forms in your account, but am still unable to replicate the issue:

    1626873703 60f81f670da10 screencast21072 Screenshot 10 1626873701 60f81f65a43a7 screencast21072 Screenshot 21

    Please check again and let us know if the issue persists.

    If yes please provide us the screenshot of the browser console log: https://www.jotform.com/help/453-how-to-get-a-console-report-from-most-common-browsers

    Here is how you can post a screenshot on the ticket: https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum