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SCSReceptionAsked on July 19, 2021 at 7:42 PM
The next button won't work - when editing a form submission or when creating a new form. It's quite frustrating because we need it urgently.
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Girish JotForm SupportReplied on July 20, 2021 at 5:00 AM
We apologize for the trouble.
I checked your form but could not replicate the issue with the Next button.
Please try using a different browser and check.
I have additionally cleared the form cache on your account.
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SCSReceptionReplied on July 20, 2021 at 6:06 PM
Hi Gerard, I have done the same. Cleared the cache of the browser too. Even tried to use a mobile phone to edit a submission but it did not work. Tried to use Microsoft Edge - still did not work. Restarted the pc too many times and still does not work.
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Girish JotForm SupportReplied on July 20, 2021 at 11:33 PM
Sorry for any inconvenience caused.
Let me check further and revert.
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Girish JotForm SupportReplied on July 21, 2021 at 9:27 AM
We apologize for the inconvenience caused. I have been checking the forms in your account, but am still unable to replicate the issue:
Please check again and let us know if the issue persists.
If yes please provide us the screenshot of the browser console log: https://www.jotform.com/help/453-how-to-get-a-console-report-from-most-common-browsers
Here is how you can post a screenshot on the ticket: https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum