Payment ID missing

  • Profile Image
    Asked on July 20, 2021 at 05:11 AM


    I have tried my Jotform order form and when I fill in the fields, it tells me a Payment ID is missing. Not sure what's going on. Please help me!

    Kind regards,


  • Profile Image
    Answered on July 20, 2021 at 09:31 AM


    For some reason, the Payment Processing part of your payment widget is missing from your form.

    Please try removing the widget and adding it back again - the payment completion part of the form should then be present at the end of your form:


    Don't worry about your products - they will get transferred over to the new widget after you delete the old one.

    Let us know if you require any further assistance.

    Thank you!