Payment ID missing

  • Profile Image
    gunnelaguerreiro
    Asked on July 20, 2021 at 05:11 AM

    Hi!

    I have tried my Jotform order form and when I fill in the fields, it tells me a Payment ID is missing. Not sure what's going on. Please help me!

    Kind regards,

    Gunnela

  • Profile Image
    Michal_S
    Answered on July 20, 2021 at 09:31 AM

    Hello!

    For some reason, the Payment Processing part of your payment widget is missing from your form.

    Please try removing the widget and adding it back again - the payment completion part of the form should then be present at the end of your form:

    134305_1.png

    Don't worry about your products - they will get transferred over to the new widget after you delete the old one.

    Let us know if you require any further assistance.

    Thank you!