Candidates are having trouble uploading their documents

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    Swanstaff_Recruitment
    Asked on July 20, 2021 at 05:50 AM

    Hi,

    We are having a couple of candidates inform us that when they are filling out the forms they can't upload their documents and are currently sending them to us separately.

    Can this be looked into please.

    Thank you

  • Profile Image
    Swanstaff_Recruitment
    Answered on July 20, 2021 at 05:52 AM

    Hi,

    We are having a couple of candidates inform us that when they are filling out the forms they can't upload their documents and are currently sending them to us separately.

    Can this be looked into please.

    Thank you

  • Profile Image
    Lorenz_A
    Answered on July 20, 2021 at 09:54 AM

    Hi there,

    Could you please share with us the form having the issue so we can further check?

    Guide: https://www.jotform.com/help/401-where-to-find-my-form-url

    We will wait for your response.

  • Profile Image
    Swanstaff_Recruitment
    Answered on July 21, 2021 at 05:55 AM

    Hi


    this is the form link


    https://form.jotform.com/211165372137349


    but i think it could be all of our forms its happening to

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    Lorenz_A
    Answered on July 21, 2021 at 08:41 AM

    Hi,

    I checked your form and I assume you are referring to the "Take photo" widget, right? I tested the widget and it seems to work fine, It was able to capture an image successfully.

    May we know what are the candidates getting when they try to take a picture using the widget?

    Does the issue occur when they submit the form?

    We will wait for your response.