What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    LINK TO PAYPAL IS BROKEN

    Asked by waac on January 24, 2014 at 03:34 PM

    Hello,

     

    I don't know where I goofed up but our WAAC Membership Registration Form w/WIlink to PayPal does not work. After filling in the JotForm, and clicking Submit, The folowing error occurs:

    Error
    Form ID did not match. Form ID: 30098937801156 Form Name: 30056535651147
    Would it work if I just went into Dreamweaver and changed the Form Name, as above? Or, as a last resort, is it possible for you to do so? I recall, now, that a while ago, I accidentally deleted the form on your site, then managed to recover it and re-do it, so that is why the Form Name is wrong. Thanks for any help or advice.
    Page URL:
    http://www.artcraftwis.org/JoinUSJotForm.html

    registration form JotForm name form name
  • Profile Image
    JotForm Support

    Answered by NeilVicente on January 24, 2014 at 04:22 PM

    The error occurs because the form's source codes on your site is corrupted. There are duplicate tags everywhere -- an example is illustrated below.

    Because the form codes are corrupted, our server is unable to properly process the submission, hence the error "Form ID did not match".

    We strongly advise against using full source codes if you are not quite sure how the codes work. In your case, I'd suggest doing the following:

    1.  Remove all JotForm-related codes from your page
    2.  Get the form's iframe embed codes
    3.  Re-embed the form using those codes

    Going the iframe route shall prevent code conflicts and errors in the future, not to mention that the form displayed on your site will always be up-to-date.

    Please let us know if you have further questions or concerns. Thanks!

  • Profile Image
    JotForm Support

    Answered by NeilVicente on January 24, 2014 at 05:03 PM

    Feel free to contact us again if you have other problems.

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    JotForm Support

    Answered by liyam on January 25, 2014 at 01:34 AM

    I'm not certain if there was a reply from you on this thread, waac.

    If you made a reply, can you please try to visit this link instead and post again your message:  http://www.jotform.com/answers/323079

    Thanks,
    Liyam