Downloading PDF removes half of the question

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    Jack_Cook_info
    Asked on July 20, 2021 at 11:32 AM

    Hi,

    When downloading a form, say into PDF, it removes half of the questions in our application form. Like the National Insurance Number, so we end up having to keep going back to check things that isn't able to be downloaded into their staff file.

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    Jovanne_A
    Answered on July 20, 2021 at 08:43 PM

    Hi, thank you for contacting support.

    We apologize for the inconvenience this may have caused.

    Could you please provide us the form URL in question so we can check?

    I have also cleared your form cache. Could you please recheck and let us know if the issue persists on your end?

    We look forward to your response.

  • Profile Image
    Jack_Cook_info
    Answered on July 27, 2021 at 07:28 AM

    Hi,


    This is the form that we are downloading.

    Recruitment Application Form (jotform.com)


    Although it misses out things like their National Insurance Number. This issue still persists.

  • Profile Image
    Jovanne_A
    Answered on July 27, 2021 at 09:38 AM

    Hi,

    I've cloned your form, and I could not replicate the issue.

    Could you please provide is the submission IDs of the submissions with the incomplete PDF so we can check?

    GUIDE: https://www.jotform.com/help/549-where-to-find-the-submission-id

    We look forward to your response.

  • Profile Image
    Jack_Cook_info
    Answered on July 27, 2021 at 09:49 AM

    Hi,


    this is just one of the submission ID's, but all of them are missing the national insurance number when downloading PDF.

    5031960448612949304

  • Profile Image
    Jovanne_A
    Answered on July 27, 2021 at 11:10 AM

    Hi,

    Could you please try adding a new PDF template and use that template to download the submissions?


    1627398595_610021c36e0a5_

    Please give it a try and let us know how it goes.