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BrognoliAsked on July 20, 2021 at 1:43 PM
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Andrew Manager of Enterprise Frontline SupportReplied on July 20, 2021 at 1:46 PM
Hi there,
Thank you for contacting JotForm Support! I just checked your account, and it appears that you are currently under a Silver level subscription, and there do not appear to be any suspensions in place. If you are still experiencing issues here, can you please provide us with a screenshot of the problem you are encountering to aid in our investigation?
User Guide- https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum
Thank you!
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sperindetechReplied on July 20, 2021 at 1:55 PM
The problem is in the sperindetech@gmail.com account.
It suspends automatically and we are not able to hire.
because the account was suspended, neither support could open.
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Andrew Manager of Enterprise Frontline SupportReplied on July 20, 2021 at 3:01 PM
Hi there,
Thank you for the follow-up, and apologies for the confusion! I split this thread because your follow-up message originated from a different user account. I did not realize that you owned both of these account. Please check the response from Roneet on your original account for an update on the status of User Account @sperindetech.
Original thread- https://www.jotform.com/pt/answers/3228511-problema-na-contratacao
Thank you!