Issues Upgrading Account

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    Brognoli
    Asked on July 20, 2021 at 01:43 PM

    Yea,

    I want to hire the bronze plan to increase the limitations, but it is automatically suspending the account whenever I hire it.

    Could you ask for urgency?

    Can't have a contact phone number?

    Regards

  • Profile Image
    AndrewDurant
    Answered on July 20, 2021 at 01:46 PM

    Hi there,

    Thank you for contacting Jotform Support! I just checked your account, and it appears that you are currently under a Silver level subscription, and there do not appear to be any suspensions in place. If you are still experiencing issues here, can you please provide us with a screenshot of the problem you are encountering to aid in our investigation?

    User Guide- https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum

    Thank you!

  • Profile Image
    sperindetech
    Answered on July 20, 2021 at 01:55 PM

    The problem is in the sperindetech@gmail.com account.


    It suspends automatically and we are not able to hire.


    because the account was suspended, neither support could open.

  • Profile Image
    AndrewDurant
    Answered on July 20, 2021 at 03:01 PM

    Hi there,

    Thank you for the follow-up, and apologies for the confusion! I split this thread because your follow-up message originated from a different user account. I did not realize that you owned both of these account. Please check the response from Roneet on your original account for an update on the status of User Account @sperindetech.

    Original thread- https://www.jotform.com/pt/answers/3228511-problema-na-contratacao

    Thank you!