What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Paypal link disappeared on form - Submissions entered without payment information

    Asked by woofinboots on January 24, 2014 at 05:17 PM

    I have two forms that use paypal checkout information, and on my one form (161 submissions) the paypal link payment information is gone.  When I go to add it to the form, it states I can only have one form of payment and must delete the other.  Please help, as we just sent out a communication directing people to check out using this form.




  • Profile Image
    JotForm Support

    Answered by Mike_T on January 24, 2014 at 05:32 PM

    Thank you for contacting us.

    Is this already fixed? I can see the PayPal tool on your form, and ordered products on your form Submissions page:

    If this is not yet fixed, please provide us with additional information.