Uploading a PDF for a new form is taking too long

  • Profile Image
    russ.aldave
    Asked on July 20, 2021 at 07:23 PM

    I have been working to upload a PDF in order to convert it to a form, and I have been waiting for over half an hour for it to upload. I thought it was my internet connection, but there has been no interruptions whatsoever.

    Is there a way to make this faster?

    Screenshot
  • Profile Image
    Ariel_P
    Answered on July 21, 2021 at 05:31 AM

    Hi,

    We apologize for the inconvenience.

    There was an issue earlier that affected most PDF-related features. The issue should be fixed by now.

    Please try uploading your PDF document again. I've also cleared your form's cache as a precaution.

    Let us know if the issue persists, and we will be happy to have another look.