502 Gateway Error

  • Parsons_Dance
    Asked on July 20, 2021 at 8:10 PM

    This form is getting 502 Bad Gateway Errors. Everyone trying to fill it out today is getting this error. I have cleared the cache and it is still having issues. Please help ASAP, this is time sensitive!


    https://form.jotform.com/2119554736381621626826237 60f765fdb6c76 Screenshot 10

    Page URL: https://form.jotform.com/211955473638162
  • Ivaylo JotForm Support
    Replied on July 21, 2021 at 6:00 AM

    I just tested the form and was able to successfully load it. Most probably, it was a temporary slowdown.

    You can try with different browsers. Please test again and let us know, if the issue still persists.

    Let us know if you need further assistance.

  • Parsons_Dance
    Replied on July 21, 2021 at 8:49 AM

    How can you guarantee this will not happen again? We were considering an upgrade to a paid plan, and now we will have to review competing products before making a decision. This issue is diminishing my team's confidence in your product.

  • David JotForm Support Manager
    Replied on July 21, 2021 at 1:44 PM

    Hi, unfortunately, we cannot guarantee that JotForm will be 100% error free all the time.