When our clients are trying to edit forms it says page not available.

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    IntraPet imaging 
    Asked on July 20, 2021 at 10:08 PM

    Hoping this is a system error that you are working on?? Seems to be big issues since about 3pm. we cannot download PDFs, email notifications are not coming over and clients cannot use the hyperlink to edit forms

    Screenshot
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    Kiran
    Answered on July 21, 2021 at 06:33 AM

    We are sorry for the inconvenience this may have caused. There was a temporary issue with the PDFs and emails with PDF attachments and it should be fixed already by now. Please check again and let us know if you still notice any issue. We will be happy to take a look again.

    We also request you to provide us with more information on editing the form by your clients so that we can check and assist you further. It would be helpful if you can provide us with a link that your clients using to edit the form.

    Thanks!

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    intrapetimaging
    Answered on July 21, 2021 at 06:55 AM

    Ah was hoping it was issue that was being worked on!

    Will do, it’s the link that comes over on the email but didn’t think to copy paste it…. Had clients screaming at me for 4 hours :)

    Andi Parkinson, RDMS


    Please excuse any errors in this mobile-generated email

    ...

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    Kiran
    Answered on July 21, 2021 at 08:15 AM

    Sorry about that. Please do let us know if you need any further help. We will be happy to help.

    Thanks!


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    intrapetimaging
    Answered on July 26, 2021 at 12:11 PM
    Looks like same issue happening…. Unable to download pdfs and they are not showing up in email
    Andi Parkinson, RDMS
    IntraPet Imaging, LLC
    IntraPet.com
    410-849-6867
    Andi Parkinson direct
    443-538-4780
    Please excuse any errors in this mobile-generated email
    ...
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    Laura_L
    Answered on July 26, 2021 at 07:15 PM

    Hi Andi,

    It seems that the previous issue re-appeared temporarily, and our developers have resolved it.
    We sincerely apologize for the inconvenience caused.

    Could you kindly try downloading the PDFs again, and please report to us if you would be unable to do so.

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    intrapetimaging
    Answered on July 26, 2021 at 08:44 PM
    All seems to be working thank you!
    Andi Parkinson, RDMS
    IntraPet Imaging, LLC
    IntraPet.com
    443-538-4780 phone/text
    Please excuse any errors in this mobile generated email
    ...