Unable to Sign Under Signature Section of Consent

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    Danicca
    Asked on July 20, 2021 at 10:55 PM

    Hello,

    My clients have not been able to sign under the signature section of my consent.
    This was last working yesterday.

  • Profile Image
    Bojan_J
    Answered on July 21, 2021 at 06:48 AM

    Greetings.

    We had a problem with the signature field, however, our Developers notified us that the problem has been resolved.

    Can you please test your form again and let us know if the problem remains?

    Thank you for your cooperation.

  • Profile Image
    Danicca
    Answered on July 21, 2021 at 07:55 PM
    Hi,
    It works how but now my form isn’t allowing my clients to submit. My client tried submitting again today and the page kept saying please wait, refreshed, didn’t submit and lost her entire entry.
    Sent from my iPhone
    ...
  • Profile Image
    Bojan_J
    Answered on July 22, 2021 at 05:17 AM

    Greetings.

    Looks like there is a problem with the payment field.

    Can you please try to disconnect your Square account from the field, clear the form cache, and connect the account again?

    If that doesn't work, please try to remove the field and add it again. This will remove all data regarding this field, so make sure you download your submissions.

    You can click here to see how to clear form cache.

    Let us know if this solution works for you.