What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Paypal Form Issue

    Asked by waac on January 25, 2014 at 05:35 AM

    Woe is me! I have been up all night and have to get to bed. I have our Membership Form in good shape but have lost the PayPal connection on it. I believe there is something you can do at your end, as it was done for me about 12 hours ago. I just can't figure out how to get it connected OR how to delete the current connection before adding a new one. Currently, when you press the Submit button, it come up with the same Membership Form but in BIG letters, it says This form is currently unavailable! Thanks for any help. I know a woman will be using the form in a few hours and she will be furious if it doesn't connect to PayPal.





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    JotForm Support

    Answered by Welvin on January 25, 2014 at 11:36 AM


    That is because you've enabled form limits. I removed that settings to your form which is currently set to two (2). You can check that by following this guide: How to Limit Submissions in a Form

    Now, if you want to change the Paypal Email. Simply edit your form > click the payment field > click the Wizard settings (in wand icon) > Paypal Account section

    Let us know if you need further assistance.


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    Answered by waac on January 25, 2014 at 04:14 PM

    Thank you SO much for your help. I will spread the word about your support system!


    Clarence @ WAAC

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    JotForm Support

    Answered by abajan on January 25, 2014 at 06:05 PM


    We're happy to hear that our colleague was able to help you resolve the issue. And we certainly appreciate your spreading the word about us :)

    If there's anything else with which you need assistance, do let us know.


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    Answered by milbra on May 23, 2014 at 11:25 AM

    How do you delete a connection?

    Never mind... I guess you just delete the entire field.