404 Error / ERR_SSL_PROTOCOL_ERROR

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    saishk
    Asked on July 21, 2021 at 01:11 AM

    Dear Jotform,

    We used one of our Jotforms as a clickable link to our mail merge which throws out different parameters per user so it will be auto-populated for them.


    The problem is when they click on them, and we experienced it while testing as well, sometimes they get a 404 error or an ERR_SSL_PROTOCOL ERROR.


    Sometimes refreshing or connecting to a new network fixes it. It's quite intermittent but there were over 10 reports of this happened already.


    Can we ask help urgently on how to fix this? Screenshot of the error is attached.
    Thank you!


    Best regards,
    Matt


    Screenshot
  • Profile Image
    Jovanne_A
    Answered on July 21, 2021 at 08:09 AM

    Hi Matt, thank you for contacting support.

    Could you please check this guide and see if that can help?

    https://www.ssl2buy.com/wiki/how-to-fix-err-ssl-protocol-error

    Please give it a try and let us know how it goes.